Privacy Policy

Data Controller

Andreas Peters
Denninger Str. 152
81927 Munich
Germany
+49 (0) 89 43 77 98 80

info@helmanguitars.com
https://www.helmanguitars.com

Privacy Policy

We respect the privacy of our online visitors. We collect information on or through this site that can personally identify you only when it is voluntarily offered by you. For example, we collect personally identifiable information to respond to visitor questions and comments about us and our products and services, to mail e-newsletters and to contact winners of contests and promotions. 

Our site sometimes includes sweepstakes or other promotions that we are offering or are offering jointly with another company, and we may allow you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (for example, to contact you if you have won) and with your consent, to offer you products and services of ours and our joint sweepstakes sponsors. In addition, we may also collect demographic and other data for market research, advertising and promotional purposes. 

We do not share any of the personal information you provide to us with any third party other than service providers of ours who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy.

Any non-personal information, communications and material you send to this site or to us by E-mail are on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products. Any information you send to this site must be truthful, not violate the rights of others and be legal.

Use of cookies and computer tracking technologies

Our site is not set up to track, collect or distribute personal information not entered by visitors. Through web site access logs we do collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision-making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties. 

Like many other companies, we use cookies on our websites. By using this website you accept the use of cookies in accordance with this policy.

What is a cookie?

Cookies are small files that are downloaded to your computer or mobile device when you visit a website. The cookie is then stored on customer's computer as an anonymous tag that identifies the customer's computer, but not the customer. 

Generally, cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user's device. A cookie assigns a unique numerical identifier to your web browser, and may enable us to recognize you as the same user who was at our website in the past, and relate your use of the website to other information about you.

 Cookies perform many different functions, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that advertisements you see online are more relevant to you and your interests. We may also use Web beacon or other technologies to better tailor our site(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Web site, a non-identifiable notice of that visit is generated which may be processed by us or by our Affiliates. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer's visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

 How does Helman Guitars use cookies?

Our websites may use several types of cookies, including 'essential website cookies', 'functionality cookies', 'analytics cookies' and 'advertising cookies':

• Essential website cookies: These cookies are essential to enable you to move around our websites and use their features. These cookies don't gather information about you that could be used for marketing or remembering where you have been on our site. These cookies are often session-specific, expiring after your visit to the website (session) has ended.
• Functionality cookies: These cookies allow our websites to remember choices you make (such as your user name, language or region you are in) and provide enhanced, more personal features.
• Analytics cookies: These cookies are used to collect information about how visitors use our sites, including the number of visitors, the websites that referred them to our websites and the pages that they visited on our websites. We use this information to compile reports and to help us improve our websites, for example, to understand how visitors use our site and by ensuring that users find what they are looking for easily.
• Advertising cookies: These cookies are used to collect data about the websites and individual pages that users visit both on and off our websites (which might indicate, for example, your interests and other attributes). They are typically used to deliver advertisements that are more relevant to you and your interests, and to help measure the effectiveness of an advertising campaign. This information is shared with other organizations such as advertisers and our partners, who might use it with information about how you use other websites, including to identify shared interests and behaviors across groups of users who visit our (and other) websites.

Managing and Deleting Cookies

We respect our consumers and understands that you may want to control which cookies are set as part of your visit to our sites.

If you choose to delete or refuse cookies, please bear in mind that you may not be able to use the full functionality of our websites and any communications you receive from us may be less relevant to you than they might otherwise have been.

We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this site. Unless we specifically provide otherwise, this policy only applies to this site and our online activities, and does not apply to any of our offline activities.

For additional information about our on-line privacy practices, please contact Helman Guitars at info@helmanguitars.com.

INFORMATION SECURITY

Commitment to Online Security 

We employ physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints.

No Liability for Acts of Third Parties

We will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, wev shall not be liable for unauthorized disclosure of personal information due to no fault of ours including, but not limited to, errors in transmission and unauthorized acts of our staff and/or third parties.

POLICY CHANGES AND OPT-OUT RIGHTS

Changes to Privacy Policy.

This privacy notice was last updated in June, 2020.  We reserve the right to change or update our privacy policy statement at any time.

Opt-Out Right. 

You have the right at any time to cease permitting personal information to be collected, used or disclosed by us and/or by any third parties with whom we have shared and/or transferred such personal information. Right of cancellation may be exercised by contacting us via email, telephone or postal mail (see Accountability below for contact information). After processing the cancellation, we will delete customer or prospective customer's personal information from its data base.

DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with vendors or service providers such as companies who help us with database administration. We may also share your personal information with Affiliates in other countries where data privacy laws may not be equivalent to those in force in the United States.  In all these cases, however, we will take reasonable steps to help safeguard your personal information. We will only share your information under terms and conditions that obligate recipients to protect the privacy and security of your personal information.  Except as described herein or as required by law, we will not share your personal information with a third party unless we have your consent or you were notified about this practice when we first collected your personal information.

Within Corporate Organization. We are a multinational organization, with legal entities, business processes, management structures, and technical systems that cross borders. We may share your personal information within our corporate organization, and may transfer the information to countries in the world where we conduct business. Some countries may provide less legal protection for customer personal information.

Mergers and Acquisitions.

Circumstances may arise where for business reasons, we decide to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is our practice to seek appropriate protection for information in these types of transactions.

Agents

We employ (or engage) other companies and individuals to perform business functions on our behalf. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

Affiliated Businesses

We work closely with affiliated businesses operating web site stores, providing services or selling products on each other's Web sites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.

Marketing Analysis by Third Parties

We reserve the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.

ACCOUNTABILITY

Questions, Problems and Complaints

If you have a question about this policy statement, or a complaint about our compliance with this privacy policy, you may contact us by e-mail at info@helman-guitars.com.

Terms of Use

If customer chooses to enter into a purchase order OR to subscribe to our services, customer's action is hereby deemed acceptance of our practices described in this policy statement.